Welcome to Sureboy Luxury Collections, your trusted destination for exclusive men’s fashion and premium lifestyle products.
We are dedicated to providing our customers with exceptional quality, unmatched style, and complete satisfaction with every purchase.

This policy outlines our terms regarding delivery, fees, returns, refunds, and exchanges to ensure transparency and confidence in every transaction.

1. Delivery Policy

At Sureboy Luxury, we know how important fast and secure delivery is to our customers.
All orders are processed within 1–2 working days after payment confirmation.

Local Delivery (Akure): Orders within Akure are typically delivered within 24 hours.

Nationwide Delivery (Nigeria): Deliveries across Nigeria usually take 3–5 working days, depending on your location and courier availability.

International Orders: Deliveries outside Nigeria are finalized and confirmed after purchase, depending on destination and shipping method.

Delivery Fees: ₦4,000 within Akure and ₦8,000 for nationwide delivery (subject to change based on location).

Once your order has been shipped, you will receive a tracking code and delivery updates via SMS or email.

Please ensure that your delivery address, phone number, and order details are accurate to avoid any delays or failed deliveries.

We proudly partner with trusted logistics companies to ensure every item reaches you safely and on time, in perfect condition.

2. Returns & Exchanges

To maintain product quality, hygiene, and authenticity, we follow a strict return and exchange policy.

Returns are accepted only for damaged, defective, or wrongly delivered items.

To initiate a return or exchange, please contact our Customer Service Team within 48 hours of receiving your order (via WhatsApp or email).

Returned items must be unused, unwashed, and in their original packaging with all tags intact.

Once your request is reviewed and approved, we will arrange an exchange, replacement, or store credit as appropriate.

Returns made without prior approval or outside the 48-hour window will not be accepted.

Each return request is carefully handled to ensure fairness, quality assurance, and customer satisfaction.

3. Refund Policy

Refunds are available under specific circumstances as outlined below:

Order Cancellation: Orders cancelled before shipment are eligible for a full refund.

Out-of-Stock Items: If a product becomes unavailable after payment, the customer will receive an immediate refund or may choose an alternative item of equal value.

Processing Time: Refunds are processed within 5–7 business days via the same payment method used during the transaction.

Confirmation: Customers will receive a refund confirmation message or email once the process is complete.

Please note that refunds are not issued for successfully delivered items unless they are proven to be defective upon arrival.

4. Customer Commitment

Our reputation is built on integrity, transparency, and excellence.
Every product is hand-selected, inspected, and quality-assured before delivery to ensure our customers receive nothing but the best.

We value every customer and treat every order—big or small—with the highest level of care.
If you ever experience an issue or need assistance, our dedicated support team is always ready to help ensure a smooth, satisfying shopping experience.

Need help?
Contact us at sureboyluxury@gmail.com for questions related to refunds and returns.